FAQ

How long will my order take?
Usually no longer than 10 working days. But a firm delivery date will be given when you order and we can work to your deadlines if you need us to.
 
Are there any delivery charges?
No. Once we’ve produced your goods, we send them on a next day service at no extra cost. We offer Free Worldwide Delivery on Swim Hat orders over 100.

 
What’s the order process?
Just call us on 01384 262 335, tell us what you want and we’ll do the rest.
After a brief conversation where we’ll establish exactly what it is you’re after, we’ll get to work on the following for you:
Sorting the artwork and work out the printing/embroidery process to best suit your specification. Based on your specification or images, we’ll knock up some visuals so you can see what your product will look like before we print them.
Produce a quote for your order clearly breaking down the costs.
All you need to do is approve the order and our team will get to work for you to ensure you get your finished custom products as quickly as possible.

How do I find the product I want, and get the price?
Either have a look through our easy to navigate website,give us a ring on 01384 262 335 or drop us an email on sales@swimhatco.com. If you see the product you’re after, make a note of the product code, get in touch and we’ll price it up for you straight away.
If you can’t find what you need, give us a call and we will do our best to source the product(s) you’re looking for through one of our trusted suppliers.
Can I have a sample before placing an order?
We can often send an example of the work we’ve done on a similar order so you can have a look at the excellent quality of what we produce first hand. It is, however, time consuming and expensive to produce a one-off sample to your bespoke specification using your logo/image, but we can send photos of the print or embroidery prior to a larger run if you wish. We aim to sort every query before we get to production stage to give you peace of mind.

I don’t have any artwork, or it is poor quality, what do I do?
Let us have a look at what you do have or just discuss what you need and we will do the rest. We’ll produce a top notch visual for you and if you’re happy, we’ll get cracking for you on your order.

I do have artwork, what format do I send?
Any will do, but commonly PDF, JPEG, PNG or AI files. If it is for embroidery, an EMB file is perfect.

I want different types of garments with the same print/embroidery on them. Does this get me a bulk price break?
Yes. If you order 20 tees and 30 hoodies with the same design for instance, you would get a 50 price break.

How much will my embroidery cost?
This depends on the number of stitches in the design. This can change between designs but our prices are here. Once we have seen the artwork, we will be able to quickly give you a firm price.
 
How many colors can you print or embroider?
We can screen print up to 6 colors, embroider 12 colors or offer a full color Direct to Garment (DTG) service where you can have as many as you want.
 
My logo has lots of colors in it, can it be done with less colors or in black and white?
Yes, we can have a look at your image and adapt it to have less colors if you wish.

Can you embroider onto our own stuff?
Yes, we commonly embroider or print onto customer’s garments.

How and when do I pay?
We accept credit and debit card payments, cheque, and bacs. We have several payment term options available and happy to discuss whichever is best for you.

How do I contact you?
By phone or email (or in person if you’re local and want to come say hello).
We are open Monday to Friday 8am til 5pm, and will pick up emails and phone calls out of hours and will always respond the following day.

01384 262 335

Sales@swimhatco.com